Its own email trail
Every application gets its own address, so replies file under the right role by themselves.
Coach terms
Coach terms
If you buy Erioun seats for the people you coach, this is what you agree to. It is deliberately not a data processing agreement — you are not processing on our behalf, you are an independent professional with your own duties to your own client, and this page says what those mean inside Erioun.
Your side of the pipeline
Nobody had to remember to log it.
Companies run structured pipelines over candidates and never ask the candidate to update a row. This is that structure for your side — role, CV, replies and next move in one record that keeps itself current.
Statuses maintain themselves
A classified reply moves the stage forward — you're one tap from adjusting.
Next action clear
Today's priorities tells you the next move instead of asking you to remember it.
The short version
You are your client's coach, not our subcontractor. You decide what you look at and why; they decide what you may see; we supply the software and log what happens. You do not take their data out of Erioun, you do not contact employers on their behalf, and you do not give us a list of your clients.
This is not a data processing agreement, and here is why
A processing agreement describes someone handling data on our instructions. You are not doing that. You decide the purpose of your coaching, you keep your own notes, you set your own retention and you carry your own professional obligations to your client — so under the GDPR you are a separate, independent controller for what you see, and we are disclosing it to you on your client's explicit consent. We are not joint controllers with you and this agreement does not create that relationship. Your own duties as a controller — lawfulness, transparency, retention, and answering your client's requests about the records you keep — are yours, and nothing here transfers them to us.
You get access from your client, not from us
Buying a seat gives you nothing to look at. Access requires three separate acts:
- You buy a seat and offer it to one named person.
- They accept it, which gives you no visibility whatsoever.
- They read the purpose you wrote in your own words and tick, capability by capability, what they are willing to share.
Purpose limitation
You may use what you see only for the purpose you wrote down when you asked. That sentence is shown to your client verbatim before they decide and is reproduced on every line of the record afterwards, precisely so that the purpose and the use can be compared. If your purpose changes, ask again — the software has no way to edit a stated purpose after the fact, and that is intentional.
Nothing leaves Erioun
You may not build a copy of your client's personal data anywhere outside Erioun. Concretely, you agree not to:
- Export, download in bulk, screenshot-archive, transcribe or re-key their data into your own CRM, spreadsheet, notes app or any other system.
- Feed their data into any tool of yours that keeps it.
- Share what you see with anyone else, including a funder, an employer or another coach, unless your client sends it themselves.
- Ask us for an export of a client's data. There is no such capability in the product and there will not be one — if a funder needs evidence of activity, your client generates the report from their own account and hands it over themselves.
What you may never do to an employer
You may not use anything in Erioun to contact an employer, represent your client to one, or hold yourself out as submitting applications for them. Mechanically you cannot: the messaging capability has no recipient field and reaches only your client inside the product, and a prepared application cannot be sent, submitted or marked as applied by you. Attempting it anyway is a breach of these terms. You further confirm that you are engaged and paid by the person you coach, that you receive no fee from any employer in respect of them, and that if you ever do mediate between a job seeker and an employer you hold whatever registration your own jurisdiction requires for that. Erioun provides no employer-side product and never will.
The record, and who it belongs to
Every action you take on a client's account is written to a log that cannot be edited or deleted by anyone, including you and including us. Your client reads that log, it appears in their timeline, and it is included in their data export. You may not keep a copy of it anywhere else, and your private coaching notes stay yours and are never shown to your client.
How long you keep the record
Your client keeps the log of what you did on their account permanently — it is theirs, and it is how they answer 'what did my coach actually do' without asking anyone. You keep it for 12 months after the seat is vacated, and then your access to it ends. It ends by itself: the database refuses the read on the day, rather than a job somewhere remembering to. For those 12 months your former client appears in your own copy as 'Coachee #01' and not by name, unless they have separately agreed otherwise. You can shorten the 12 months for your own practice at any time; you cannot lengthen it, and neither can we.
What you write for a client stays theirs
A CV version you write, a task you set and a role you share become your client's the moment they exist, in their own account, under their own controls. You cannot take them back when the engagement ends, and you cannot delete or overwrite anything of theirs — versions are only ever added. That is a property of the software, not a courtesy, and it is what lets your client accept your work without accepting a dependency on you.
Access ends, and you should expect it to
Your client can end your access in one tap, at any time, without losing their seat or their plan, and without telling you why. Access also expires on its own — 90 days by default, 180 at the absolute maximum — and has to be granted again after that. Ending your access does not end their account: they keep everything, and their Expert plan runs to the end of the period you already paid for.
No client lists
You invite one person at a time, by a link or a typed email address. Do not send us a spreadsheet of your clients, and do not ask us to import one. Handing us a client list would make you the discloser of every name on it before a single one of those people had agreed to anything, and we will not accept it. The friction is the promise.
What happens outside Erioun is between you and your client
If your client emails you a CV, forwards you a recruiter's message, or shares their screen with you, that is your relationship and your responsibility as a controller — we have no visibility of it and no ability to log, limit or delete it. Anything you receive that way sits outside every guarantee on this page.
Seats, billing and cancellation
Seats are sold in packs of three or more, priced per seat per month, and are invoiced by us. A pack renews until you cancel. You can reassign a seat to a different person as often as you like inside a period you have already paid for; you can reduce the size of a pack at any renewal with no notice. We bill a seat whether it is occupied or not. Taking a seat back never removes the person's account or their data, and their plan runs to the end of the paid period.
Our own processors are unchanged
Our obligations as a controller run to our own sub-processors — hosting, database, email delivery, AI providers, payments — and are listed on the Third parties page. Coaches are not sub-processors, are not listed as such, and do not process anything on our instructions.
The rest of the terms still apply
These coach terms sit on top of the Erioun Terms of Service and the Privacy Policy, which continue to apply to you as a user. Where this page is more specific, this page governs your use of a seat pack and a coach panel. We may update these terms; for significant changes we will give reasonable notice.
Contact
Questions about these terms, or about a seat pack? Email support@erioun.com or use the Contact page and choose Partnership.
Frequently asked
Do I need to sign a DPA with Erioun?
No, and we will not offer one for your clients' data. You are not processing on our behalf — you are an independent controller for what you see, acting for your own client and for your own purpose. A processing agreement would describe a relationship that does not exist.
Can I export a client's data for a funder or an audit?
No. There is no export capability for coaches and there will not be one. Your client can generate a dated activity report from their own account — counts and classifications, no employer names and no message contents — and send it to you or to the funder themselves. That keeps them the one making the disclosure.
Can I see my client's emails from employers?
No. There is no capability anywhere in Erioun that gives a coach a client's inbox. What you see is derived: counts, stages, rates, and how many days since an employer last did something. Never a name, an address, a subject line or a word an employer wrote.
Can I apply to a job for my client?
You can prepare one completely — the role, the CV version, the screening answers, the cover letter, the exact message. You cannot send it, submit it or mark it as applied. Your client reads it, approves it and sends it from their own address; your name is nowhere on what the employer receives.
What happens to my notes if a client leaves?
Your private notes are yours and were never your client's data — nothing in them was read from their account and they are not in the shared log. They stay with your account. Everything you wrote into their account stays with them.
Built for control, not spam
Coach terms
Start your free trial and keep your job search under control.