Coach terms

The short version

You are your client's coach, not our subcontractor. In six lines:

• You decide what you look at and why; your client decides what you may see, capability by capability; we supply the software and log what happens.
• You may use what you see only for the purpose you wrote down, and you do not take your client's data out of Erioun — no exports, no copies, no client lists handed to us.
• You never contact an employer on a client's behalf. You can prepare an application completely; your client approves it and presses send, every time.
• Everything you write into a client's account is theirs the moment it exists. Your private notes stay yours.
• Your client keeps the log of what you did permanently; your own access to that record — and to the applications you prepared — ends 12 months after the seat is vacated.
• Seat packs are bought through our checkout, with Creem as the merchant of record; they renew until you cancel.

1. This is not a data processing agreement, and here is why

A processing agreement describes someone handling data on our instructions. You are not doing that. You decide the purpose of your coaching, you keep your own notes, you set your own retention and you carry your own professional obligations to your client — so under the GDPR you are a separate, independent controller for what you see, and we are disclosing it to you on your client's explicit consent. We are not joint controllers with you and this agreement does not create that relationship. Your own duties as a controller — lawfulness, transparency, retention, and answering your client's requests about the records you keep — are yours, and nothing here transfers them to us.

2. You get access from your client, not from us

Buying a seat gives you nothing to look at. Access requires three separate acts:

• You buy a seat and offer it to one named person.
• They accept it, which gives you no visibility whatsoever.
• They read the purpose you wrote in your own words and tick, capability by capability, what they are willing to share.

3. Purpose limitation

You may use what you see only for the purpose you wrote down when you asked. That sentence is shown to your client verbatim before they decide and is reproduced on every line of the record afterwards, precisely so that the purpose and the use can be compared. If your purpose changes, ask again — the software has no way to edit a stated purpose after the fact, and that is intentional.

4. Nothing leaves Erioun

You may not build a copy of your client's personal data anywhere outside Erioun. Concretely, you agree not to:

• Export, download in bulk, screenshot-archive, transcribe or re-key their data into your own CRM, spreadsheet, notes app or any other system.
• Feed their data into any tool of yours that keeps it.
• Share what you see with anyone else, including a funder, an employer or another coach, unless your client sends it themselves.
• Ask us for an export of a client's data. There is no such capability in the product and there will not be one — if a funder needs evidence of activity, your client generates the report from their own account and hands it over themselves.

5. What you may never do to an employer

You may not use anything in Erioun to contact an employer, represent your client to one, or hold yourself out as submitting applications for them. Mechanically you cannot: the messaging capability has no recipient field and reaches only your client inside the product, and a prepared application cannot be sent, submitted or marked as applied by you — your client presses send, every time. Attempting it anyway is a breach of these terms. You further confirm that you are engaged and paid by the person you coach, that you receive no fee from any employer in respect of them, and that if you ever do mediate between a job seeker and an employer you hold whatever registration your own jurisdiction requires for that.

6. Erioun for Teams, and why it changes nothing here

Erioun also offers a separate product to employers, Erioun for Teams, under its own terms. The two products are deliberately kept apart on your side of the glass: no employer can see that your client has a coach, what you wrote, or that you exist; you cannot see any employer's workspace, pipeline or decisions; and there is no channel between a coach and an employer inside Erioun, in either direction. If your client applies to a role hosted on Erioun for Teams, they do so exactly as they would anywhere else — from their own account, by their own hand. Anything an employer later shares back into your client's account (a stage, a screening reason) is your client's data, shown to you only under the same capability-by-capability consent as everything else. Erioun never places candidates, never introduces a coach's client to an employer, and never takes a fee for a hire from anyone.

7. The record, and who it belongs to

Every action you take on a client's account is written to a log that cannot be edited or deleted by anyone, including you and including us. Your client reads that log, it appears in their timeline, and it is included in their data export. You may not keep a copy of it anywhere else, and your private coaching notes stay yours and are never shown to your client.

8. How long you keep the record

Your client keeps the log of what you did on their account permanently — it is theirs, and it is how they answer 'what did my coach actually do' without asking anyone. You keep it for 12 months after the seat is vacated, and then your access to it ends. It ends by itself: the database refuses the read on the day, rather than a job somewhere remembering to. The same window applies to the applications you prepared: after your access ends they stay visible to you for those 12 months only, and then they are hidden from you — your former client keeps them in their own account regardless. For those 12 months your former client appears in your own copy as 'Coachee #01' and not by name, unless they have separately agreed otherwise. You can shorten the 12 months for your own practice at any time; you cannot lengthen it, and neither can we. Separately from client data, we keep the business records of your own pack purchases (orders, receipts) for as long as Greek tax law requires.

9. What you write for a client stays theirs

A CV version you write, a task you set and a role you share become your client's the moment they exist, in their own account, under their own controls. You cannot take them back when the engagement ends, and you cannot delete or overwrite anything of theirs — versions are only ever added. That is a property of the software, not a courtesy, and it is what lets your client accept your work without accepting a dependency on you.

10. Access ends, and you should expect it to

Your client can end your access in one tap, at any time, without losing their seat or their plan, and without telling you why. Access also expires on its own — 90 days by default, 180 at the absolute maximum — and has to be granted again after that. Ending your access does not end their account: they keep everything, and their Executive plan runs to the end of the period you already paid for.

11. No client lists

You invite one person at a time, by a link or a typed email address. Do not send us a spreadsheet of your clients, and do not ask us to import one. Handing us a client list would make you the discloser of every name on it before a single one of those people had agreed to anything, and we will not accept it. The friction is the promise.

12. What happens outside Erioun is between you and your client

If your client emails you a CV, forwards you a recruiter's message, or shares their screen with you, that is your relationship and your responsibility as a controller — we have no visibility of it and no ability to log, limit or delete it. Anything you receive that way sits outside every guarantee on this page. The same goes for a booking page you connect on Sessions (Cal.com): your clients book on it directly, so your Cal.com account and what it collects — names, e-mail addresses, notes, answers to your booking form — are yours to answer for, under your own agreement with Cal.com. Cal.com sends Erioun each booking through the signed webhook you set up; Erioun keeps only the session's times and status (start and end, time zone, booked, moved or cancelled) and Cal.com's booking reference, files it only while your client shares access with you, and shows it to you only while that lasts.

13. Seats, billing and cancellation

Seats are sold in packs of three or more, priced per seat per month, and bought only through the checkout in the product, with Creem as our merchant of record: Creem is the seller of record for the transaction, issues the invoice, collects VAT where due and holds your card details, which never reach Erioun. We do not raise manual invoices for packs. A pack renews until you cancel. You can reassign a seat to a different person as often as you like inside a period you have already paid for; you can reduce the size of a pack at any renewal with no notice. We bill a seat whether it is occupied or not. Taking a seat back never removes the person's account or their data, and their plan runs to the end of the paid period.

14. Our own processors are unchanged

Our obligations as a controller run to our own sub-processors — hosting, database, email delivery, AI providers, payments — and are listed on the Third parties page. Coaches are not sub-processors, are not listed as such, and do not process anything on our instructions. The same holds for a booking page you connect: Cal.com is your tool, used by your clients directly, not our sub-processor.

15. The rest of the terms still apply

These coach terms sit on top of the Erioun Terms of Service and the Privacy notice, which continue to apply to you as a user. Where this page is more specific, this page governs your use of a seat pack and a coach panel.

Changes to this document

We may update these terms; the date under the heading is the date of the last change, and for significant changes we give reasonable notice. This version replaces the coach terms of 18 September 2026: packs are now described as sold only through Creem as merchant of record (no manual invoicing), and the 12-month post-access window now expressly covers the applications you prepared, which are hidden from you when it ends. It now also covers the booking page you can connect for sessions (Cal.com), which stays your own tool.

Contact

Questions about these terms, or about a seat pack? Email support@erioun.com or use the Contact page and choose Partnership. Legal notices: legal@erioun.com. Data protection: privacy@erioun.com.