Refund policy

The short version

The rules, in six lines:

• Your first paid purchase has a 14-day money-back promise: ask within 14 days and we refund it, no reasons needed.
• Monthly and yearly plans start with a 14-day free trial, and we email you before a trial turns into a charge — so the first charge is never a surprise.
• Renewals and repeat purchases start immediately at your request and are non-refundable, except where the law requires.
• Lifetime plans are charged at purchase and covered by the 14-day promise.
• A code bought on a marketplace (DealMirror and similar) was sold by that marketplace — its refunds follow the marketplace's own policy.
• Refunds are carried out by Creem, our merchant of record, back to your original payment method (Revolut for older subscriptions).

1. Who this applies to

This policy is part of the Erioun Terms of Service and applies to every paid Erioun purchase — the Unlimited and Executive plans billed monthly, yearly or as a one-time lifetime payment, and any lifetime Starter purchase. The free plan costs nothing, so there is nothing to refund. Erioun for Teams plans and coach seat packs are business purchases: the consumer right of withdrawal does not apply to them, but the law-required refunds in section 5 do. Erioun is operated by Loukas Tzekos – Sole Proprietorship (Thessaloniki, Greece); the seller of record for purchases is Creem, our merchant of record.

2. Your first purchase: the 14-day money-back promise

Your first paid purchase comes with a 14-day money-back promise, whether or not the statutory withdrawal right still applies:

• Ask within 14 days of your first paid purchase, for any reason, and we refund it.
• Ask from your account email address; the refund goes to your original payment method.
• Monthly and yearly plans also start with a 14-day free trial, so you can evaluate Erioun before any charge; a lifetime plan is charged at purchase and covered by this promise.
• We aim to have an agreed refund carried out within 14 days.

3. The statutory right of withdrawal, and starting the service

As an EU/EEA consumer you have a statutory 14-day right of withdrawal for online purchases of digital services. When you check out, you ask us to start the service immediately rather than wait 14 days; under EU consumer law, that request means that if you withdraw mid-period you can owe a proportionate amount for the time already supplied, and the withdrawal right for that purchase ends once the service is fully performed. On your first purchase our 14-day money-back promise is broader than the statutory right — we refund in full within the 14 days regardless. Nothing on this page reduces any statutory right you have.

4. Renewals and repeat purchases

When you check out again — a renewal, an upgrade or a new plan:

• By purchasing again you expressly request immediate performance, so repeat purchases are non-refundable except where the law requires (section 5).
• Subscriptions renew until you cancel. Cancelling stops future charges at the end of the current paid period; it does not retroactively refund the period you are in.
• Cancel any time from Settings — your account then moves to the free plan, which keeps all your data and CVs. You keep the tracker, your aliases and the radar; AI actions and the higher mail allowances stop.

5. When we always refund

Regardless of everything above, we refund where the law requires it — for example:

• A paid feature is faulty, materially not as described, or not delivered.
• You were charged in error or charged twice.
• A refund is otherwise mandated by applicable EU/EEA or national consumer law.

6. Lifetime plans

A one-time lifetime purchase has the 14-day money-back promise from the date of purchase, provided you have not substantially consumed the paid value (for example, heavy use of the monthly AI allowances your plan includes). After 14 days, lifetime purchases are non-refundable except where the law requires.

7. Codes bought on marketplaces

Activation codes sold on DealMirror or similar marketplaces are sold by the marketplace, not by us: the marketplace took your payment, and refunds for a code follow the marketplace's own refund policy — ask them, on their timelines. Redeeming a code at Erioun is not a purchase from us, so there is nothing for us to refund; redeeming a lifetime code cancels an active subscription with us so you are not charged twice. Lifetime access granted by a code we issued for free has no payment behind it and nothing to refund.

8. How to ask, and who pays it back

It's one email — no forms:

• Email support@erioun.com from the address on your account.
• Tell us which purchase (date and plan) and, if relevant, why.
• We confirm by email. Once agreed, the refund is carried out by Creem, our merchant of record and the seller of your purchase, back to your original payment method; purchases made with our earlier provider, Revolut, are refunded through Revolut.
• How soon the money appears depends on your bank or card issuer — usually a few business days after the refund is issued.

9. Chargebacks

If something looks wrong on your statement, please contact us first — we can almost always resolve it faster than a bank dispute, and the refund path above exists exactly for that. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is investigated; where a chargeback reverses a payment, the plan it paid for ends.

10. Your statutory rights

Nothing in this policy limits the consumer-protection rights you have under the law of your country of residence or under EU/EEA law, including the right of withdrawal and the remedies for faulty digital services. If we cannot resolve a dispute together, consumers can turn to the Hellenic Consumer Ombudsman (Συνήγορος του Καταναλωτή, synigoroskatanaloti.gr), the alternative dispute resolution body we work with.

Changes to this document

We may update this policy; the date under the heading is the date of the last change, and it applies to purchases made after it. This version replaces the policy of 30 June 2026: it names Creem as the merchant of record that carries out refunds, adds the marketplace-code rules and the business-purchase scope, explains how the statutory withdrawal right interacts with immediate performance, and names the Hellenic Consumer Ombudsman as the out-of-court dispute body.

Contact

Questions about a refund or this policy? Email support@erioun.com or use the Contact page. Postal address: Loukas Tzekos – Sole Proprietorship, D. Papathanasiou Vas. 79, 54629 Thessaloniki, Greece.